Version 1.0 · Effective August 3, 2026
The principle: if you performed, you get paid. A seller who described the ball accurately, packed it properly, and shipped it on time should not absorb a carrier's mistake or a buyer's change of heart.
When you buy the prepaid label from the order page, ReRack pays for it (the buyer already covered it at checkout), it carries carrier insurance for the item price, and the shipment is ours to chase if it goes wrong.
You may instead ship on your own account and paste the carrier and tracking number. That is allowed and sometimes cheaper, but it reduces your protection: a loss or damage claim on your own label is yours to file with your carrier, and ReRack has no shipment to claim against on your behalf.
Pack the ball so it cannot move. Use a rigid outer box no bigger than it needs to be, with the ball either in its factory carton — the carton itself snug against the outer box — or wrapped in bubble wrap until it is a press-fit against all six walls. Nothing may shift when you shake the sealed box, and the ball must never touch the outer wall directly.
Carriers routinely deny damage claims on inadequate packing, and a denied claim is money nobody recovers. Note what the standard asks for and what it doesn't: it is about the ball not moving, not about how much padding surrounds it — a ball loose in a big padded box is the failure this rule exists to prevent.
Photograph the packed box before you seal it. That photo is the single most useful thing you can have if a ball arrives cracked — it is the difference between a transit claim and an argument. Keep it until the order completes.
How to actually do it, step by step, is on the packing guide. The policy behind it is on the shipping & packing page.
On a ReRack label: the buyer is refunded and you still receive your normal payout. You performed — waiting on a carrier claim is our problem, not yours, and we file it. Damage claims are decided on the packing: a compliant packing photo is what puts a cracked ball on the carrier's side of the line rather than yours.
On your own label: the buyer is refunded and you pursue your own carrier claim. This is the asymmetry the label choice buys, said here as well as at the point you choose.
“It doesn't hook the way I wanted” is not a covered claim, and buyers are told so before they pay — it's on the checkout screen and on the Buyer Protection page. A claim on those grounds is dismissed and you are paid.
What is your problem is anything you got wrong or didn't disclose: the wrong weight, an undisclosed plug, a grade two tiers off. Grade honestly and declare everything, and this section never applies to you.
A payout is held for one reason at a time, and only for the order it concerns:
We do not debit a seller's bank account. If a refund leaves you owing ReRack, it recovers from future payouts, never by pulling from your bank.
We also don't publish dispute outcomes on your public profile. Your rating comes from buyers; how a claim was decided is between us and you.
The commitments above are how we decide, applied by a person reviewing each case. Card chargebacks in particular are handled case by case today rather than by an automatic rule, and returns are not yet a built flow. We'd rather describe that accurately than publish a guarantee the product can't execute.
Questions about this page: support@rerackbowling.com. See also the Terms, Privacy Policy, and Disclaimers.