Buyer protection

It starts when the ball is delivered — a carrier delivery scan, or your own I received it confirmation — and runs for 48 hours.

Your order page shows the exact expiry time. When it closes with no problem reported, the funds release to the seller automatically. Open the box and look at the ball the day it lands; the window is short by design and it is hard.

If tracking never shows delivery within 21 days of shipment, the order escalates to us automatically and the payout stays paused — you don't have to notice that yourself.

• It's the wrong ball. A different model, brand, or weight than the listing said.
• It isn't drilled as listed. The layout, span, or hole count materially differs from what the listing showed at the moment you bought it.
• Damage that wasn't disclosed. A crack, plug, chip, or repair the seller didn't declare.
• The condition grade was wrong. The ball is materially below the grade it was listed at, judged against the published grade definitions.
• It arrived damaged. Cracked or broken in shipping. Photograph the ball and the box.
• It never arrived. Tracking shows delivered but nothing reached you.
• It's counterfeit or relabeled. Suspected fake, re-badged, or relabeled equipment.

Condition claims are judged against the published grade definitions, which are binding — see the condition guide. The seller's chosen grade is a representation, not an impression.

• You changed your mind. Buyer's remorse isn't covered. Neither is deciding you don't like the ball once it arrives.
• It doesn't hook the way you hoped. How a ball reacts depends on your rev rate, speed, the lane pattern, and the surface it's currently at. A ball that matches its listing but not your expectation is not a covered claim.
• Normal wear the listing described. Wear that's consistent with the stated condition grade and the seller's disclosures is what you bought.

We say this early and plainly because it is the most common disappointment in used-ball buying and the worst possible thing to learn at claim time. A used ball's reaction depends on your rev rate, your speed, the pattern you bowl on, and the surface the ball is currently at — none of which the seller controls.

Report from the order page inside the window, describe what's wrong, and include at least one photo that shows it. A blurry photo that shows the defect is fine; a sharp photo that doesn't show it isn't.

What helps, by claim type:

• Wrong ball — the ball, and the weight stamp.
• Not drilled as listed — the holes, and a measurement.
• Undisclosed damage — a close photo of the defect.
• Misgrade — the track area and the overall surface.
• Damaged in transit — the ball, and the box and packing.
• Counterfeit — markings, serial number, engraving.

Ambiguity is our problem, not yours. If the evidence is unclear we may ask for better photos before deciding.

Reporting a problem pauses the payout immediately and notifies the seller with your evidence. ReRack support then resolves it one of three ways:

• Refund you — returned to your original payment method. Card refunds typically take 5–10 business days to appear, which is your bank's timeline rather than ours.
• Release to the seller — where the ball matches its listing.
• Dismiss the claim — which starts a fresh 48-hour window rather than paying out on the spot, so a claim filed on the wrong grounds doesn't cost you the right ones.

We decide in good faith on the evidence available: photos, the listing as it appeared when you bought it, messages between you and the seller, and carrier tracking.

Being honest about the current state of this: we do not yet offer partial refunds, prepaid return labels, or a formal appeal step. Those are on the roadmap. Today a claim resolves as a full refund, a release, or a dismissal.

ReRack is a venue. We don't own, possess, or inspect the ball, and buyer protection is a remedy we operate — not a warranty on someone else's goods. The full statement is in Disclaimers & Limitations.