Help Center

You pay by card through Stripe Checkout. ReRack is the merchant of record — the money sits with us, not the seller, until the ball arrives and you've had a chance to look at it.

1. 1PayCard payment through Stripe's hosted checkout page. Item price plus shipping, quoted for your ZIP.
2. 2The seller shipsWithin 7 business days of payment. Past that deadline the order auto-cancels and you're refunded in full.
3. 3Delivery starts a 48-hour inspection windowEither the carrier scans it delivered or you press I received it.
4. 4Funds release to the sellerAutomatically once the 48 hours are up, unless you've reported a problem.

If tracking never shows delivery within 21 days of shipment, the order is escalated to ReRack support automatically and payout stays paused while we sort it out.

Listings show factory specs from our curated, USBC-based ball database, plus the seller's own condition grade. Every listing asks the seller for a photo of the pin and one of the holes — see the condition-grade guide.

1. 1Verify with StripeIdentity and payout details go through Stripe Connect Express onboarding. ReRack never sees your bank or identity documents — Stripe holds them.
2. 2Add a ship-from address and phoneCarriers won't print a label without both. Buyers only ever see your city and state.
3. 3List the ballPick the model and the factory specs fill themselves in. Two photos publish a listing, and there are only two the site asks for by name — the pin and the finger and thumb holes. A CG / mass bias shot is optional. If the ball has marks, photograph those too — they go in the extra photos.
4. 4Ship within 7 business daysBuy a prepaid label right on the order page — the buyer already paid for it — or ship on your own and paste the carrier and tracking number. We nudge you at 48 hours.
5. 5Get paidYour payout transfers to your Stripe account after the buyer's 48-hour inspection window closes.

The buyer pays shipping. The rate is quoted live from the carrier at checkout for the buyer's ZIP code — that's why the buy form asks for it before sending you to Stripe. If a live quote isn't available, a flat $14.99 applies instead.

ReRack buys the label — the seller prints it from the order page and drops the box off. Sellers who'd rather use their own account can ship however they like and paste the carrier and tracking number into the order page — tracking is what starts the inspection clock either way.

Every ReRack sale ships. There is no local-pickup option, which means buyer protection covers every order on the site without exception.

Sellers: how to pack a ball so it survives the trip is its own guide — how to pack a bowling ball. Why the packing photo is what protects you in a damage claim, and the rest of the policy, are on the shipping & packing page.

• Sellers pay 0% commission at launch. Your payout is the item price minus commission — currently zero — and a flat $3.20 for card processing, charged on the item price only — never on shipping or tax. The listing wizard shows you the figure before you publish.
• After the marketplace opens, new listings pay 10% — and loyalty discounts bring it down. Every listing created before then keeps its 0% for life. From then on: 1% off any sale whose listing has its fit information (automatic on undrilled balls), another 1% off everything after your 3th sale and 2% after your 10th — permanent once earned, and sales you make now already count. Repeat buyers earn the same tiers off the service fee.
• Buyers pay the item price, shipping and a 4% service fee — each its own line before you pay. Shipping is quoted from the carrier for their ZIP ($14.99 flat when no quote is available).
• Both sides' amounts are frozen onto the order at purchase, so a later fee change never rewrites an order you've already placed.

Full schedule with a worked example on the Fees & payouts page.

Buyers can report a problem from the order page any time between payment and the close of the 48-hour inspection window. Describe what's wrong — wrong ball, undisclosed cracks, damage in transit, never arrived.

Reporting pauses the payout immediately. ReRack support then resolves it one of three ways: release the funds to the seller, refund the buyer, or dismiss the claim — which starts a fresh 48-hour window rather than paying out on the spot.

Each of these is published so a decision can be checked against a rule rather than taken on trust.

• Buyer protection — what's covered, what isn't, and the evidence a claim needs.
• Seller protection — transit loss and damage, and when a payout is held.
• Dispute policy — how a reported problem is actually decided.
• Prohibited items — what may not be listed.
• Disclaimers & limitations — ReRack is a venue, not a seller, and doesn't inspect any ball.
• Taxes for sellers — what Stripe reports and what a 1099-K figure means.

You can message a seller from any listing page. Keep the conversation on ReRack: messages that share contact information to move a deal off-platform may be flagged for review, and an off-platform deal carries no payment protection at all — there's nothing for us to hold, refund, or dispute.

After delivery, buyers can rate a seller 1–5 stars, once per order. Ratings show on that seller's listings.

Sign in with email or a social account. Selling additionally requires Stripe identity verification.

Deleting your account removes your user record. Order records are kept for tax and dispute purposes — see the privacy policy.